FAQS

  • Q: How long does it take for your products to be shipped, and how long does it take to receive them after placing an order

A: Our products support global shipping. We will send out the package within 72 hours after your order payment is successful. In Europe and America, it is expected to arrive within 7-15 working days after delivery. Other countries are expected to arrive within 7-20 business days after dispatch.

  • Q: How can I contact you if there is a problem with the goods received?

A: We will carefully check the package and pack it properly before delivery, and try to avoid product damage caused by logistics. If there is any problem with the goods you received, please contact our email: aboolyincense@outlook.com, we will give you a satisfactory solution within 24 hours of receiving your email, please rest assured, We are responsible sellers, we will not let you lose.

  • Q: What material is the incense in your shop made of?

A: All our face powders and spices are extracted from natural plants, not chemical products, please feel free to use them.

  • Q: Are your incense burners of good quality? Can it be used for a long time?

A: Our incense burners are beautifully made and of very good quality. They can be used for many years and are exquisite in shape. They are also very beautiful decorations at home as decorations.

  • Q: How do I track my order?

A: After the order is shipped, you can enter the tracking code on https://www.17track.net/ to track it.
  • Q: What is your payment method?
A: We only accept PAYPAL payment for now.